LogisticsIllustrative Case Study — not an actual client engagement

Shipment Exception Handling Across a Fragmented Tech Stack

Automated detection and routing of shipment delays and exceptions across four disconnected carrier systems.

Client

A regional freight brokerage

Timeline

8 weeks, audit to launch

System Architecture

Core System

System A

System B

System C

The Problem

Ops manually watched four disconnected carrier portals for delays, then re-keyed updates and called customers.

Ops no longer checks four separate portals — one unified view now triggers automatic alerts the moment a shipment is delayed.

Carrier data was far less standardized than expected — normalization logic ended up being most of the project.

4 → 1

systems consolidated into one status view

83%

of delay notifications sent without manual input

~11hrs

of weekly manual monitoring removed

Custom API integrationsPythonPostgreSQLTwilion8n

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