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Automated order exceptions and tier-1 customer support so a 4-person team could handle 3x order volume without new hires.
Support was drowning in repetitive, manual order-status work as volume climbed into a seasonal peak.
Most support tickets now resolve instantly instead of requiring a person to dig through three separate systems.
The real win wasn't the AI replies — it was fixing the broken data handoff between fulfillment and support first.
Every business's version of this problem looks a little different. Let's talk through yours.