E-CommerceSample Project — illustrative, not a real client name

Order & Support Automation for a Growing DTC Brand

Automated order exceptions and tier-1 customer support so a 4-person team could handle 3x order volume without new hires.

Client

A direct-to-consumer skincare brand

Timeline

5 weeks, audit to launch

Automation flow — diagram placeholder

Trigger

AI Agent

Action

The Problem

Support was drowning in repetitive, manual order-status work as volume climbed into a seasonal peak.

Built an automated pipeline connecting Shopify, fulfillment, and the helpdesk — with AI resolving common questions instantly.

The real win wasn't the AI replies — it was fixing the broken data handoff between fulfillment and support first.

68%

of tickets resolved without a human

3.2x

order volume handled with the same team size

< 2 min

average first response time

Shopify APIZendeskOpenAI APIMake.comNode.js

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